Frequently Asked Questions

Incantea Resort & Spa a Tortoreto in Abruzzo

How far is the Incantea Resort from the beach?
The Resort is about 4 Km away, reachable with our Shuttle Bus service, but we invite you to consult the map on the Resort website, to know the exact distance.

From what time is the room available on the day of arrival?
We guarantee the delivery of the room by 15.00 but you can arrive at the Resort from the early morning, take advantage of the common areas, we will deliver the rooms as soon as possible

Is the swimming pool inside the Resort? When is it big and deep? Is it suitable for children?
The (outdoor) swimming pool is inside the Resort, measuring 12 Mt X 8 Mt and the water level is 1.35 Mt with whirlpool and water blade. The children's area is 35 Cm high with a diameter of 4.50 Mt.

Can we connect to wi-fi?
Yes, you can take advantage of the free wi-fi in the room and in the common areas, using your own terminal, or an iPhone.

Are you organized for special dietary needs?
Tell us about any food intolerances or allergies our staff will try to give you directions and details on where to buy the products or possibly have lunch or dinner

The bathrooms have a shower or bathtub:
The bathrooms have a shower cubicle

Is parking available?
Unlike most hotels in Tortoreto, our Resort offers a convenient free internal parking for all guests of the Resort, throughout the stay. The parking is autonomous: this means that you can enter and exit whenever you want with your car without having to leave keys

Do you accept pets in your Resort?
Yes, we are happy 😊 to welcome your small pets (max 9 kg) who will accompany you during your stay, asking for just a little more attention in their management, and compliance with the Internal Regulations reported in the General Conditions

Do the apartments have a balcony or terrace?
All apartments have a balcony or terrace or garden with outdoor table and chairs, according to the type chosen.

What is the difference between Studio, Two-room, Junior Suite or Suite apartments?
The difference between Studio, Two-room, Junior Suite or Suite differs mainly in size, for the external porch with table and chairs, for the view and for the furnishings of the bathroom accessories.

Is there air conditioning in all rooms / apartments?
Yes Each room is equipped with individually controlled air conditioning.

Are there bicycles suitable for children? ... and do you have child seats?
The resort has walking bicycles, also equipped with child seats, made available free of charge.

What are the most useful services near the hotel?
In the immediate vicinity of the resort, reachable on foot or by bicycle, you will find: Pharmacy, Tobacconist, Hairdresser, the Post Office, supermarket, typical restaurants and pizzerias.

What can you visit in the area in the evening?
We recommend first of all the splendid promenade of Tortoreto, equipped with beautiful bathing establishments, which borders the villages of Alba Adriatica, Villa Rosa and Martinsicuro to the north and Giulianova to the south. In addition, from the location of the Incantea Resort you can easily reach the most popular tourist destinations in our territories, such as Teramo, Atri, Colonnella, Campli, Civitella del Tronto, the town of San Benedetto del Tronto and Ascoli Piceno in the Marches bordering us.

How is the beach?
Tortoreto beach is of fine sand, without stones, golden with seabeds that degrade gently suitable for children.

How far is the resort from the center?
The historic center of Tortoreto Alto is within walking distance and is 500 meters away, while the Lido is about 3 kilometers away, reachable by our shuttle bus, by car or bus.

Is there a shuttle service from / to the station and the airport?
Yes We can pick you up or take you to the Tortoreto or Giulianova station for departure, while the airport service is to be agreed in advance.

Is there a shuttle service to the beach?
Yes Guests can take advantage of the shuttle service to / from the beach at set times every 30 minutes (from 08.30 to 13.00 and from 15.30 to 19.00) which will accompany them to the sea, directly at our bathing establishment, in the months of June, July, August until mid-September.

Do you offer offers and packages in low season or on special occasions?
Throughout the year we offer special packages and last minute for every occasion, bridges and holidays, to offer the opportunity to make Tortoreto and Abruzzo known in every period, in its landscape, cultural and food and wine richness. We therefore recommend keeping up to date on our website.

Bar - Aperitifs

What are the opening hours of the bar?
The bar hours are from 8.00 to 13.00 and from 15.00 to 22.00

What time is breakfast served?
The breakfast on consumption or buffet is served from 8.00 to 11.00 in the morning in the bar room (the Buffet breakfast is better to book it the night before).

Are high chairs available at the bar?
Yes, our resort offers free use of child seats during breakfast for the safety of children and the tranquility of parents

Children

Do you have pushchairs available or do I have to bring them from home?
Our resort offers free use of strollers for our younger guests

Is there an area where children can play?
Yes, not just one, the resort has ample spaces for children: a dedicated outdoor area with games and playgrounds or an indoor indoor room with a games room and recreational activities for children from 0-12 years, with the obligation of having a parent who can remain in eye contact.

Is the structure accessible and spacious for parents and children?
The common areas of the resort are large and comfortable, perfect for letting the children enjoy themselves in complete freedom.

What to do

I have never been to Tortoreto in Abruzzo, can you give me some advice?
Our staff will be able to give you all the information on the area. You will also receive a personalized map and with our advice to better enjoy your holidays even outside the resort.

What are the places I absolutely must visit in the summer?
Tortoreto is famous for the services that can be found on the beaches, on the promenade and for the fun ones, but you can find many places of historical interest in the city center or in the villages of the hinterland. The staff of our resort will be able to recommend the most suitable activities for your family.

Health & Safety

Is there a hospital near the hotel?
The hospital closest to us is located in Giulianova or in Sant’Omero, about 10 minutes away. drive away. In summer the tourist medical guard service is open and pediatric assistance is available on request.

Booking

How can I request a quote without any booking obligation?
Making a request for a quote is very easy and fast, you can do it on our website: by filling out the form, or send an email to info@incantea.it or contact our booking office by phone at (+39) 861 786461. To receive the best personalized quote, I advise you to specify the period of stay, the number of people, the type of apartment, the age of the children or teenagers and any special requests. It is also possible to book the holiday online from the resort website.

Can I request the position I prefer for the room?
Of course, our staff will do everything possible to satisfy your requests (preferred floor, balcony / terrace with view, services, etc.). Obviously by booking in advance you have more possibilities to choose the type you prefer

How can I send the deposit and what are the payment methods to settle my stay?
The deposit can be sent by bank transfer indicating the booking code. For the payment of the stay we accept visa, maestro and mastercard, debit cards, postpay, cashier's checks and cash. We also carry out the withdrawal directly from the credit card.